Community FAQ's

Community FAQs

Visit the Plum Creek HOA website for more information: www.plumcreektxhoa.com 

Amenity Access

Pool 

  • How do I obtain a pool key card? 

Visit the Plum Creek HOA website: www.plumcreektxhoa.com

Make an appointment to come into the Plum Creek HOA office. We can also work with you through email. 

Log in and select Online Forms. Complete the necessary form as an owner or tenant.

In Documents review: Pool Season Information

If you have additional questions, send an email to pcoffice@goodwintx.com

  • What is a Rec tag?

See the Pool Season Information form for a more detailed explanation. The rec tag is a photo ID issued to residents ages 11 and up. You will show your resident ID to the lifeguard to verify that you are a resident of Plum Creek.

In Documents review: Pool Season Information

  • What are the operating hours of the pools?

The pool season typically runs from April through October. 

During the 2024 season, the Haupt Pool is open every day from 8 AM to 11 PM. 

During the 2024 season, the McNaughton Pool is open every day from 5 AM to 11 PM. 

  • When are lifeguards on duty?

Lifeguards are on duty daily from 12 pm to 9 pm. When school is in session, the lifeguards are on duty weekdays from 5 to 9 pm. Lifeguards come on duty in May and their summer ends Labor Day weekend. 

  • How many guests can I have at the pool?

4 guests per family. Ages 11 - 17 can only take 1 guest if they have a valid Rec Tag. 

  • Where are the pools located?

The Haupt bucket pool is located at 450 Haupt

The McNaughton lap pool is located at 5832 McNaughton 

  • Is alcohol allowed at the pool?

The use of alcohol is strictly prohibited at the pools. 

6H Peninsula Gated Community  

  • How can I obtain a vendor code for a delivery/service?

In Documents, complete the Peninsula Vehicle Gate Remote Request Form

Send a request to: pcoffice@goodwintx.com 

  • Where can I get an access device?

In Documents, complete the Peninsula Vehicle Gate Remote Request Form

Send a request to pcoffice@goodwintx.com

  • How long does it take for my request to be fulfilled and how will I receive my device?

It can take 2 to 3 business days. Contact pcoffice@godwintx.com with questions.

Clubhouse/ Community Center 

  • How can I reserve the clubhouse for a party?

The clubhouse can be reserved by visiting www.plumcreektxhoa.com 

You must be a member in good standing to reserve the community center. 

The space is approximately 1,100 square feet. You can view the space by looking through the doors. If you want access before the reservation, please make another reservation to review the space.

  • Is alcohol allowed at the Community Center?  

The use of alcohol is permitted in the community center. Please see the Reservation Rules.  

  • How many guests can I have at the Community Center? 

75 seated and 115 standing

Architectural

  • What types of exterior modifications can I make to my home without requiring the approval of the association?

All exterior modifications or improvements should be approved through the community association’s architectural review process. Please complete the architectural request form. See Architectural Guidelines. 

  • Where do I find my community's architectural modification request form?

The architectural modification request form can be found on the community website by clicking this link: www.plumcreektxhoa.com 

The architectural modification request (ARC) form can be found under the Documents section of TownSq. 

  • What's the process for applying? How long does it take to get approval?

Submit the application to: plumcreekmanager@goodwintx.com.  Contact information is posted on the second page of the ARC Form.  

Once the application is submitted it will be reviewed by the Architectural Review Committee. This committee of volunteer homeowners is tasked by the Board of Directors to review each submission to determine that the request is in compliance with the association’s Architectural Guidelines. A response from the committee may take as many as 21 days from the date of submission. Please ensure that you provide as much information as possible with your application to avoid delays. 

  • What is the status of my application?

If you have not received an email update from no-reply@smartwebs365.com within 10 days from the date of submission, email your Community Manager at plumcreekmanager@goodwintx.com. 

Board Meetings

  • How do I find out when the next Board meeting takes place?

Board Meeting dates and times are typically posted in the Calendar section of the Plum Creek HOA website: www.plumcreektxhoa.com. If you have registered your email address, we will also send meeting details via email in advance of the meeting. Board Meetings are also posted on the calendar on the Plum Creek HOA website. 

  • Where can I find copies of the most recent Meeting Minutes?

Approved final meeting minutes are posted on the Plum Creek HOA website: www.plumcreektxhoa.com in Resources. These are posted after the board approves the minutes during the next scheduled meeting. 

Common Area Maintenance

  • Should you have any concerns, please submit a request via TownSq. 

  • In Peninsula, what does the Association maintain and what am I responsible for maintaining?

Homeowners are responsible for the maintenance of your front yard, back yard, mulch, and trees. 

The HOA maintains the common areas and mows the entrance and view fence perimeter of the Peninsula. 

  • Master HOA: 
  • What does the Association maintain and what am I responsible for maintaining?

Homeowners are responsible for the maintenance of their lot from the front street to the alley. Courtyard homes are maintained from the rock bed to the alley. Review your lot survey to identify the lot boundaries. 

The Homeowners Association maintains the common areas designated on the neighborhood plat. There are approximately 120 acres of common landscape spaces that the association maintains along with 50 miles of private alleys, streets, parking areas, miles of walking trails, two pool centers, and a private lake. 

  • I need to report a maintenance issue to a common area in the community...

We appreciate your efforts in alerting our management team of any maintenance issues in your community. 

You can submit an Online Form through the Plum Creek HOA website: www.plumcreektxhoa.com> Online Forms> Maintenance Request. 

You can also submit a request via TownSq and include a picture and as much detail as possible where applicable. You will be able to track the status of your request via TownSq. 

  • What is the trash/waste pick-up schedule for my community?

https://www.cityofkyle.com/utilitybilling/kyle-solid-waste-collection-information

  • What is the bulk pick-up schedule for my community?

https://www.cityofkyle.com/utilitybilling/kyle-solid-waste-collection-information

  • How do I get electric/gas/water/trash service??

https://www.cityofkyle.com/utilitybilling

  • How do I get a mailbox key?

Please contact your local United States Postal Center for instructions on obtaining your community box mailbox key or contact a locksmith if your house was purchased for resale. 

Compliance

  • I just received a violation notice. Who can I talk to about it?

Plum Creek HOA onsite office: pcoffice@goodwintx.com 

Covenant violation-related inquiries can be directed to our Compliance Department at auscompliance@goodwintx.com. Additional contact information is available on the notice you received. 

  • I need to report an issue with a neighbor's home.

Report a Violation: www.plumcreektxhoa.com and Login. Select Online Forms>Violation Form. These reports remain anonymous. This form is designed to provide the information that we need to issue a compliance notice. 

You can also submit a request via TownSq and include a picture and as much detail as possible where applicable.

  • When does your compliance driver come through our community?

The schedule will vary, but our compliance drivers typically visit the community on a bi-weekly basis. Spot inspections are also completed.

  • Is there a list of do's and don'ts I can give to my tenant?

A copy of the community’s Covenants, Conditions, and Restrictions can be found on your community’s website by visiting www.plumcreektxhoa.com. The Governing Documents are also available on TownSq   

Contacts

  • Who can I reach for help?

We have a team of industry professionals at Goodwin & Company standing by to assist you. Here are the various ways you can reach us:

Send a request in writing to: plumcreeekmanager@goodwintx.com. The board reviews requests during scheduled quarterly board meetings. It can take 14 business days for a response from the board or the board may discuss this at the following scheduled board meeting. 

Board meeting dates are posted on the Calendar on the Plum Creek HOA website. www.plumcreektxhoa.com

Documents

  • Where can I find the governing documents of the association?

A copy of the community’s governing documents can be found on your community’s website by visiting www.goodwintx.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage. 

Go to the Plum Creek HOA website: www.plumcreektxhoa.com. Select Login to access resident-only documents. Click Resources to locate the Governing Documents.

TownSq- located the Governing Documents in the Documents section in TownSq.

Financial

2024 Assessments: 

Master HOA: $172.00 Quarterly

6H Peninsula: $213.00 Quarterly

  • What is my balance?

You can view your account balance by logging in to TownSq. You may also request your balance by contacting our Customer Service team Monday-Friday, 8:30 AM- 5:00 PM by phone, at 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com

Download the mobile app- TownSQ

You can view your payment history on the TownSq app.

  • How do I pay for my assessment?

For your convenience, we offer several payment options:

Option 1: Mail-In Your Payment to the following address:

(APLM) – Plum Creek HOA

c/o Goodwin Processing Center

PO Box 93447

Las Vegas, NV 89193-3447

**Include your HOA account number.

Option 2: TownSq website (www.townsq.io) or mobile application. Your account balance is also available by accessing your TownSq account.

From the web:

  • Login to TownSq at https://app.townsq.io/login
  • From the top of your home page feed, select the account you’d like to make a payment on.
  • Click “make a payment” to choose from a menu of options including paying your open balance, setting up a recurring payment, or making a one-time custom payment.

From the TownSq App:

  • From the top of your mobile feed, choose the account you’d like to make a payment on.
  • Click “make a payment” to choose from a menu of options including paying your open balance, setting up a recurring payment, or making a one-time custom payment.

TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1 convenience fee.

Option 3: Bank Bill Pay Service - If you use a bill payment service that automatically makes payments for you, please change the name of the payee and the address for payment to the PO Box address referenced above. You will need to note your account number and association code (APLM) in the memo section of your check. The payment is made payable to: Plum Creek HOA

***Note- If the assessment rate changes, you will need to update this payment amount.

  • Can I pay my assessment with a credit/debit?card?

Yes, credit/debit cards are accepted through TownSq. 

From the web:

  • Login to TownSq at https://app.townsq.io/login
  • From the top of your home page feed, select the account you’d like to make a payment on.
  • Click “make a payment” to choose from a menu of options including paying your open balance, setting up a recurring payment, or making a one-time custom payment.

From the TownSq App:

  • From the top of your mobile feed, choose the account you’d like to make a payment on.
  • Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1 convenience fee.

  • What is my property code?

Your Property Code is APLM

  • What is the Management ID?

6587

  • When is my assessment due?

Plum Creek HOA assessments are paid quarterly and become due: on January 1st, April 1st, July 1st, and October 1st. 

  • Are there any fees associated with online payments?

When making credit card payments online in TownSQ, there is a $1 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1 convenience fee.

  • Why does my account show a negative number?

A negative number means that you have a prepaid credit balance.  This prepayment will be applied to the next assessment. You can send a request for a refund of the overpayment to: info@goodwintx.com

Include your community name, address, and account number in your request.

  • I received a letter about a past-due assessment. Who can I talk to about these fees?

Contact the Plum Creek HOA onsite office: 512-262-1140

or contact the Community Manager at plumcreekmanager@goodwintx.com

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, at 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. 

  • Who can I talk to about setting up a payment plan?

Contact the Plum Creek HOA onsite office: at 512-262-1140 or send an email to plumcreekmanager@goodwintx.com 

Contact a member of the Goodwin and Company team at delinquencies@goodwintx.com. A member of our team will be happy to assist you however possible. 

  • How do I update my Western Alliance payment information?

To update existing Western Alliance Bank recurring payments, click here.

  • How do I cancel my Western Alliance auto-draft?

To update existing Western Alliance recurring payments, click here.

  • What is my assessment paying for?

Your community’s assessment pays for the operating expenses of the association. This can include utilities, alley maintenance, landscaping, amenity maintenance, insurance, administrative costs,  etc.

A copy of the current budget is posted on the Plum Creek HOA website for resident access: www.plumcreektxhoa.com

  • Where can I find my account number?

You can find your account number in your quarterly mailed billing statement. If you cannot locate your account number, please contact our Customer Service team at 855-289-6007 or the Plum Creek HOA onsite office: at 512-262-1140

Insurance

  • My lender is asking for a copy of the association's insurance. Where do I get this information?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, at 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSq. 

  • How do I add my property to reflect on the insurance certificate? 

**Individually owned homes in the Plum Creek neighborhood are not covered by the Plum Creek HOA insurance policy. 

Contact the Association’s Insurance Agent:

Higginbotham Insurance Agency genmail@higginbotham.net 

Owner Information

  • How do I update my contact information/mailing address?

Send an email request to pcoffice@goodwintx.com 

Contact our Customer Service team Monday-Friday, 8:30 AM-5:00 PM by phone, at 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSq. 

Resales

  • How do I get a lender questionnaire completed?

Lender questionnaires can be ordered via the Goodwin & Co website at https://www.goodwintx.com 

  • How much does a lender questionnaire cost?

Reach out to Goodwin's resales department: resales@goodwintx.com 

  • Where do I obtain a resale certificate?

Resale Certificates can be ordered via the link on the Goodwin & Co website. Select: Order A Resale Certificate

  • I'm the Lender and would like to get a statement. Is there a charge for this?

A statement can be ordered via the Goodwin website at www.goodwintx.com 

Rules/Regulations

  • What is the community's rental/leasing policy?

Declaration 3.31- The declaration does not prevent the rental of the entire lot for residential purposes.

  • What is the community's pet policy?

Declaration 3.24- Only domesticated pets- no poultry, swine, cattle. No animal shall be stables, maintained, kept cared for, or boarded for hire or remuneration. No kennels or breeding allowed.

  • What is the community's parking policy?

Declaration 3.22- parking on the lawns is not permitted. No parking in the private alleys and private streets. Temporary parking in the alley is permitted for unloading, moving, and construction vehicles.  

TownSq

  • What is TownSq?

TownSq is an all-in-one mobile app designed to help you connect, collaborate, and stay up-to-date with your community – at any time on any device. TownSq streamlines operations for board members and simplifies community living for homeowners. With TownSq you can:

  • Easily communicate with neighbors, community managers, and board members.
  • Manage your account and pay online
  • Get up-to-date community news and events
  • Request and review the status of service inquiries
  • Participate in community polls
  • Access community forms and documents
  • And more…
  • How do I register for TownSq?

Registering for TownSq is fast and easy. Follow the steps below to get started:

  1. Visit https://app.townsq.io/ais/sign-up
  1. Enter your Account Number and mailing address Zip code
  1. Provide your email address and create a password.
  • I'm getting an error when I try to register for TownSq. Can you help?

Contact our Customer Service team Monday-Friday, 8:30 AM-5:00 PM by phone, at 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. 

  • How do I change my email preferences for TownSq notifications?

Once you have logged in to TownSq, you can edit your notification preferences by editing your profile. To edit your profile, click on your name in the top right-hand corner of the TownSq page and a drop-down will appear with the “Edit Profile” link.

  • How do I submit a request in TownSq?

Once you have logged in to TownSq, click the “Requests” link on the menu bar on the left-hand side of your screen. 

  • I forgot my TownSq password, how can I reset it?

Visit https://app.townsq.io/user-recovery to reset your password.